Affiliate documentation

Affiliate Help Centre

All you need to set up tracking, understand attribution, promote responsibly, and receive your payouts.

Getting started

Create a TPG Mobile customer account or sign in.
Complete the application and accept the Affiliate Programme Terms.
Once approved, sign in to your dashboard and copy your default tracking link.
Place the link in your content with a clear affiliate disclosure.
Use the dashboard to review clicks, conversions, commission, and payout status.

How attribution works

A click on your referral link starts a 30-day tracking window. If that visitor creates a verified TPG Mobile account within the window, that account can remain credited to you for qualifying future orders.

What “lifetime” means: ongoing account attribution does not guarantee every future order to the first affiliate. A current valid referral session is checked first, an eligible affiliate coupon is checked next, and existing account attribution serves as the fallback.

Tracking may be affected if a visitor blocks or clears cookies, changes browser before signing in, or uses a different affiliate link or coupon. For cross-device tracking to work, the visitor must sign in to the same account.

Tracking links and coupons

Deep links

From the dashboard, create links to relevant destination, regional, or product pages. Use campaign labels and sub1, sub2, and sub3 values to separate channels or placements.

Coupon codes

Approved affiliates can create up to three active coupon codes. An eligible coupon can attribute a sale even when no referral cookie is present. Do not advertise a discount that is expired, unavailable, or different from the checkout offer.

Clicks, conversions, and commission

The dashboard shows clicks, attributed conversions, order values, and commission status. The standard public rate is 5%; your dashboard is the authority if you have an individual rate or qualify for a different tier.

Test Flight referrals are logged separately. A free-trial sign-up doesn't earn commission on its own. You earn S$3.00 after that referral makes their first successful S$9.99 membership payment. The initial S$0 invoice and subsequent renewals don't trigger another Test Flight CPA.

When a customer signs up through your referral link, you earn a tier-2 override of 5% of their qualifying commission earnings. This is an extra payment and does not reduce their commission.

Only genuine qualifying transactions earn commission. Self-referrals, duplicate or fraudulent activity, cancelled or refunded transactions, chargebacks, and transactions that breach the terms may be rejected, held, or reversed.

S2S postbacks and tracking pixels

Add a postback URL in your dashboard for server-to-server conversion reporting. Available macros include:

{order_id} {subscription_id} {trial_id} {amount} {commission} {click_id} {aff_code} {event_type} {sub1} {sub2} {sub3} {gclid} {fbclid} {ttclid} {utm_source}

Use HTTPS and URL-encode any nested values. Test your endpoint before relying on it for reconciliation; your TPG Mobile dashboard remains the definitive record for commission and payouts.

Promote clearly and responsibly

Disclose your commercial relationship clearly and near the affiliate link or endorsement. The disclosure should be understandable before someone clicks.

Simple example: If you purchase through this link, I may receive a commission at no extra cost to you.

You must not use spam, misleading claims, cookie stuffing, forced redirects, impersonation, unauthorised coupons, or paid search on TPG Mobile branded terms without written approval. You must follow advertising and disclosure rules in every market where your content appears.

Payouts

You can request a payout once your eligible balance reaches S$50. Supported methods include PayPal, USDT, Bitcoin, and bank wire. Approved requests are usually processed within five business days, though compliance checks and payment-network delays can take longer.

Ensure the payout details in your dashboard are accurate. Blockchain transfers and payments sent to details you supplied may not be recoverable.

Troubleshooting

A click is not showing

Make sure the link contains your affiliate code, isn't being rewritten by another tool, and opens without a redirect error. Reporting may take a short while to update.

A sale is not showing

Check if the buyer used the same browser or signed in to the attributed account, if another affiliate link or coupon took priority, and if the order completed successfully.

Need help with a specific conversion?

Send your order reference, approximate click time, affiliate code and any sub-parameters via our contact page. Never share full card numbers or private customer login details.

Still need help?

Get in touch with the affiliate team and give them enough detail for us to trace the issue.