How to Install an eSIM on an Android Mobile Phone

Your eSIM works with Samsung Galaxy S21 and newer, Google Pixel 3 and newer, OnePlus, Motorola, and most eSIM-ready Android phones. You will need another device to scan the QR code during setup.

Also available: Installing eSIM on iPhone

Before you begin: Your Android phone needs to support eSIM and be carrier-unlocked. Because Android cannot scan a QR code shown on its own screen, you'll need a second device or a printed copy to display it. A Wi-Fi connection is also required.

How to Add an eSIM on a Samsung Galaxy

1
Connect to Wi-Fi
Connect to Wi-Fi before you begin — downloading the eSIM profile needs an internet connection.
2
Open Settings
Open Settings → Connections → SIM Card Manager.
3
Add eSIM
Select Add eSIM, then choose Scan QR code.
4
Scan the QR code shown
Open the TPG Mobile email on another device (or print it). Aim your Samsung camera at the QR code, and your phone will pick up the eSIM profile automatically.
5
Confirm and activate
Complete the on-screen steps to confirm and activate your plan. Provisioning usually takes 1–2 minutes.

How to Add an eSIM on a Google Pixel

1
Connect to Wi-Fi
Make sure you're on Wi-Fi before you begin.
2
Open Settings
Open Settings → Network & Internet → SIMs.
3
Add eSIM
Tap Add SIM or the + icon, then choose Download a SIM instead? or Scan QR code.
4
Present the QR code to your camera
Open the TPG Mobile email on a second device. Aim your Pixel camera at the QR code.
5
Confirm and activate
Follow the on-screen steps to confirm. Your eSIM will be ready within 1–2 minutes.
Android tip

Steps differ depending on the manufacturer and Android version. If the above paths don't match, look up Select "Add eSIM [your phone model]" for the exact steps. Before you begin, confirm your device is carrier-unlocked.

How to Fix Common eSIM Problems on Android

Open the TPG Mobile email on a different device (laptop, tablet, or another phone) and try scanning again. Raise the screen brightness. If the code has expired, contact support for a replacement.

Your device might be carrier-locked, or eSIM may not be available for your specific model or region variant. Check your device specs or contact your carrier.

Turn on Data Roaming for the eSIM line. Open Settings → Connections/Network → SIM Card Manager → choose the eSIM → switch on Data Roaming.

eSIM profiles stay locked to the device where they were first activated. Contact our support team to arrange a replacement.

On an iPhone? See the iPhone installation guide →

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How to install eSIM on Android