How to Reach Us – and What to Include
We aim to respond within one business day. To help us help you quickly, please choose the channel that matches your issue and include the details listed below.
Live Chat
The quickest way to get in touch. Our team typically replies in under 2 minutes, 24 hours a day, 7 days a week.
Start a chatEmail Support
Prefer email? Drop us a message and we'll get back to you within a few hours.
[email protected]Support Ticket
For order issues, eSIM replacements, or billing queries — submit a ticket and we'll sort it out promptly.
Submit a ticketWhat we need from you
Live chat
Under 2 minutes
Email
Under 4 hours
Support ticket
Under 24 hours
Which channel fits your issue
Start by checking your spam or junk folder. If it's not there, sign in to your account to locate your order, or reach us through live chat with your order number and we'll send it again right away.
Ensure Data Roaming is turned on for your eSIM line (Settings → Cellular → your eSIM plan → Data Roaming on). If the problem continues, our team can check your plan status instantly.
You can get a full refund within 30 days only if the QR code hasn't been scanned and the eSIM hasn't been installed or activated. Once installed or activated, it's non-refundable even if you haven't used any data.
An eSIM profile is linked to the device where it was first scanned. Get in touch with our support team and we'll set up a replacement profile.
Message us as soon as you can through live chat — we can adjust orders that haven't been fulfilled yet.
