What is your refund policy for eSIMs?

Refunds are available if the eSIM remains unactivated—meaning no data has been used. You have 30 days from the purchase date to request a full refund, which you can do by submitting a request through our support portal.

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More Orders & Support questions

Where do I receive my eSIM after purchasing? How quickly will my eSIM be delivered? My eSIM is not working. What should I do? Is it possible to transfer my eSIM to another device? What are the steps to activate my eSIM? What payment options are available? Is purchasing an eSIM from TPGMobile secure? Can others use my eSIM data? What are the options for contacting support? What if my phone is stolen or lost while overseas? Will data start as soon as I arrive?

Related topics

How does an eSIM differ from a physical SIM? Can you explain how to set up an eSIM? Can my regular SIM stay in the phone while I use the eSIM? Will these eSIMs work with 5G networks? When does my eSIM validity start? Which network will I use abroad?

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What is your refund policy for eSIMs?

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