My eSIM is not working. What should I do?

Start with these three checks. Is your phone unlocked for other carriers? Have you restarted it? In Settings, is the eSIM chosen as the active data line? If the issue remains, contact our support team — they are available 24/7 via live chat or email and will resolve it.

Ready to stay connected

All set to stay connected?

Choose an eSIM for 150+ countries with instant delivery, no roaming charges and plans from S$2.

Browse plans See how it works →

More Orders & Support questions

Where do I receive my eSIM after purchasing? How quickly will my eSIM be delivered? What is your refund policy for eSIMs? Is it possible to transfer my eSIM to another device? What are the steps to activate my eSIM? What payment options are available? Is purchasing an eSIM from TPGMobile secure? Can others use my eSIM data? What are the options for contacting support? What if my phone is stolen or lost while overseas? Will data start as soon as I arrive?

Related topics

How does an eSIM differ from a physical SIM? Which iPhones are compatible with eSIM? What's the way to remove an eSIM from my device? When does my eSIM validity start? Can I make calls or send texts with these eSIMs? Which network will I use abroad?

FAQ

FAQ Categories

eSIM Basics Plans & Pricing Orders & Support

Do you need more help?

Our support team is here around the clock — most queries are answered in a few minutes.

Contact support