Orders, Installation & Troubleshooting

From placing an order to getting connected. Find steps for delivery, installing the eSIM profile, activating service and requesting a refund if needed.

Round-the-clock support Coverage in 150+ countries

eSIM Basics 12 Plans & Pricing 12 Orders & Support 12

eSIM Basics

12 questions — click any question to see the full answer.

What is an eSIM? What is the mechanism behind eSIM technology? Which devices support eSIM? Which iPhones are compatible with eSIM? Can you explain how to set up an eSIM? Can my regular SIM stay in the phone while I use the eSIM? Is eSIM coverage available worldwide? What's the maximum number of eSIMs a phone can have? Is an unlocked phone required for eSIM use? How does an eSIM differ from a physical SIM? What's the way to remove an eSIM from my device? Does an eSIM work on an iPad?

First time using eSIM?

An eSIM is a digital SIM that's already built into your mobile phone. No physical card needed — just scan a QR code and you're connected in under 2 minutes.

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Plans & Pricing

12 questions — click any question to see the full answer.

What does an eSIM cost? What data plans are available? What happens when I run out of data? Is it possible to purchase additional data for my eSIM? When does my eSIM validity start? What countries are covered? Can a single eSIM be used across multiple countries? Can I make calls or send texts with these eSIMs? Will these eSIMs work with 5G networks? Which network will I use abroad? Can I share my eSIM data via hotspot or tethering? Will I be charged any extra fees or roaming costs?

Data plans for 150+ countries

Pick a country, regional or global plan from S$2. Pay once, with no hidden or recurring fees.

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Orders & Support

12 questions — click any question to see the full answer.

Where do I receive my eSIM after purchasing? How quickly will my eSIM be delivered? What is your refund policy for eSIMs? My eSIM is not working. What should I do? Is it possible to transfer my eSIM to another device? What are the steps to activate my eSIM? What payment options are available? Is purchasing an eSIM from TPGMobile secure? Can others use my eSIM data? What are the options for contacting support? What if my phone is stolen or lost while overseas? Will data start as soon as I arrive?

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