What steps do I follow to get my eSIM working on my phone?

Installation and activation are two different stages. Your order instructions explain both. Please follow them carefully.

  1. Install the eSIM profile - Scan the QR code or enter the activation code from your order confirmation. This adds the eSIM to your device's settings.
  2. Select the eSIM for mobile data - In your device's mobile network settings, choose the newly installed eSIM as your primary line for data. Keep your home SIM for calls or SMS if needed.
  3. Enable data roaming if instructed - Some plans require you to turn on data roaming for the travel eSIM only. Do not enable roaming on your home SIM. Check your order instructions for the exact option name.
  4. Restart your phone - A full restart can help the device register on the network.

If you still cannot connect after these steps, contact our support team with your order number, device model and a description of the error.

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