What if my phone is stolen or lost while overseas?
Contact support right away. The eSIM is tied to the device where it was installed, so it cannot be transferred to another phone. Depending on your plan's status, we may provide a replacement QR code — each case is assessed individually.
More Orders & Support questions
Where do I receive my eSIM after purchasing?
How quickly will my eSIM be delivered?
What is your refund policy for eSIMs?
My eSIM is not working. What should I do?
Is it possible to transfer my eSIM to another device?
What are the steps to activate my eSIM?
What payment options are available?
Is purchasing an eSIM from TPGMobile secure?
Can others use my eSIM data?
What are the options for contacting support?
Will data start as soon as I arrive?
Related topics
Do you need more help?
Our support team is here around the clock — most queries are answered in a few minutes.
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